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Our Privacy Policy

We are committed to protecting your privacy and earning your trust. This Privacy Policy ("notice") describes the personal information we collect about you and how we use and protect it. It applies to our current and former customers and others who live in your state. It replaces earlier versions that we may have given to you.

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, reviews, recommendations, and other personal information.

How do you collect information?

When you request a quote on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. "SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes."

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@grandphoenixinsurance.com.

SMS Terms & Conditions:

1. SMS Consent Communication:  The information,(Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 2. Types of SMS Communications:  If you have consented to receive text messages from Grand Phoenix Insurance Advisors, you may receive messages related to the following: Account Notifications, and Customer Care. 3.  Message Frequency:  Message frequency may vary depending on the type of communication. For example, you may receive up to, 5+ SMS messages per week related to your account and policy. 4.  Potential Fees for SMS Messaging:  Please note that standard message and data rates may apply, depending on your carrier's pricing plan.  These fees may vary if the message is sent domestically or internationally.

5. Opt-In-Method: You may opt-in to receive SMS messages from Grand Phoenix Insurance Advisors in the following ways: By checking a box through our website at (https://www.grandphoenixinsurance.com/get-started)

6. Opt-Out-Method:  You can opt-out of receiving SMS messages at any time.  To do so, simply reply "STOP" to any SMS message you receive.  Alternatively, you can contact us directly to request removal from our messaging list. 

7. Help:  If you are experiencing any issues, you can reply with the keyword HELP.  Or, you can get help directly from us at info@grandphoenixinsurance.com

Additional Options:  If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms located at https://www.grandphoenixinsurance.com/get-started. 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@grandphoenixinsurance.com.

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